Got this (below) from Gordon in the Demming Learning Network this morning. Reminded me of something I read recently:
“An organisation is effective to the degree that each member knows and cares about what others are doing.”
How skilled are our organisations at listening?
An extract from the UK press. The Populus survey for ITV news found that people think that both the politicians (85%) and the media (79%) treat their views with indifference and contempt.
What would the figure be within our organisations? Would the vast majority be of the opinion that their views were ignored?
This surely emanates from our old command & control mental model
We contrast this Tom Johnson’s findings at Toyota and Scania. Management in these companies use measurable data but the majority of their thinking is based round what they observe when listening to the workforce.
When our organisations have neither the listening skills nor the process to respond to what they hear; they cut themselves off from an enormous store of ideas and goodwill.
As Arie de Gues points out – competitive advantage of the future is not going to be governed by available capital – but by our ability to utilise the intelligence and spirit of our people.
Nice one Gordon!